The hotel offers amenities for your comfortable stay and unforgettable experiences
Wi-Fi
Parking
Luggage storage
Luggage storage
Locker room
24-hour services
24-hour reception
24-hour security
General
No smoking on site
Wi-Fi
No parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
24-hour security
Luggage storage
Locker room
Allergy-free rooms
Lift
Smoke detectors
Fire extinguishers
Key card access
Key access
Guest Parking
Electric kettle
Services
Housekeeping
Tours/Ticket assistance
Dining
In-room breakfast
Special diet menus
Business
Fax/Photocopying
Children
Cots
Room features
Air conditioning
Heating
Soundproofed rooms
Ironing facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
36 Lancaster Gate,
London,
United Kingdom,
W2 3NA,
Greater London
Map view
street view
36 Lancaster Gate,
London,
United Kingdom,
W2 3NA,
Greater London
City landmarks
Park
Hyde Park
1.6
km
Garden
Buckingham Palace
2.9
km
Museum
Victoria and Albert Museum
2.3
km
Museum
Science Museum
1.9
km
Museum
Natural History Museum
2.1
km
Palace
Kensington Palace
890 m
Marylebone Rd
Madame Tussauds London
2.1
km
Park
Kensington Gardens
770 m
Westminster Bridge Road Riverside Building
Coca-Cola London Eye
4.3
km
87-135 Brompton Rd
Harrods
2.4
km
Great Central House
Marylebone
2.2
km
Museum
The British Museum
3.8
km
Oxford Street
Oxford Street
2.5
km
Event hall
Royal Albert Hall
1.5
km
Gallery
Wallace Collection
2.2
km
Monument
The Albert Memorial
1.3
km
Praed St
Paddington
860 m
Park Lane
Marble Arch
1.6
km
Museum
Apsley House
2.2
km
Kensington Gardens
Elfin Oak
680 m
Museum
Design Museum
2.5
km
Westbourne Grove
Westbourne Grove
1.8
km
Art object
Sherlock Holmes Museum
3.4
km
Park
Holland Park
2.4
km
Fountain
Princess Diana Memorial Fountain
1.3
km
Gallery
Serpentine Galleries
1.1
km
Gallery
Lisson Gallery
2.0
km
Nearby
Monument
Peter Pan Statue
340 m
LondonEngland
Bayswater
530 m
Restaurants
Taormina
330 m
19 Craven Terrace
La Fiamma
390 m
10 Craven Terrace
Tukdin
470 m
41 Craven Road
Les Filles Lancaster Gate
320 m
27 Craven Terrace
The Swan
360 m
66 Bayswater Rd
Europafood.xb
470 m
35 Craven Road
Park Grand Paddington Court Restaurant
520 m
27 Devonshire Terrace Paddington
Halepi
340 m
18 Leinster Terrace
Appennino Pizzeria and Rotisserie
520 m
8 Devonshire Terrace Devonshire Square
Reviews and Ratings
Feedback from previous guests about their experience.
72%
liked the hotel and would stay again
Great location
Delicious dining
Noisy nights
Inconsistent service
7.2/10
Very good
Rooms
6.7
Location
8.2
Service
8.1
Dining
6.3
Guest reviews
7.2/10
based on 17 reviews
4.5/5
based on 89 reviews
6.8
6.8/10 based on 4453 reviews
#436 of 1,135 hotels in London based on Tripadvisor
Andrew
United Kingdom,
April
2024
6.8/10
I had a mixed experience at this hotel. The rooms were too small for travelers staying more than overnight, and my room wasn't ready even three hours after arrival time. However, the staff were friendly and our room was gorgeous. The location was perfect, quiet at night and close to Hyde Park. The dining was a bit poor, leading us to cancel it on the second morning.
Rooms
7.0
The room size was a bit small for a longer stay and wasn't ready on time.
Service
9.0
The staff were exceptional and went the extra mile to ensure our stay was fantastic.
Location
8.0
The location was perfect, with easy access to Hyde Park and quiet surroundings at night.
Dining
5.0
The dining experience was poor, leading us to cancel breakfast on the second morning.
Facilities
6.0
The facilities were adequate, but nothing exceptional was noted.
Bobby
United States,
March
2024
7.2/10
The hotel was tiny, with a funny layout but the staff graciously helped us, although the room smelled a bit musty initially. Service was amazing and attentive. The location was convenient for central London, within walking distance to key attractions, but some staff lacked awareness. The dining experience was good with helpful staff, although some facilities were not fully operational.
Rooms
6.0
The room was tiny and had a funny layout, but the staff helped us graciously. It smelled musty at first.
Service
9.0
The service was amazing and attentive.
Location
8.0
The location was convenient for central London, within walking distance to key attractions.
Dining
7.0
The dining experience was good with very nice and helpful staff.
Facilities
6.0
Some facilities weren't fully operational.
Robert
United Kingdom,
January
2024
7.6/10
The hotel's location is exceptional, just a stone's throw from Hyde Park and a short walk to major attractions. The rooms, while equipped with all necessary amenities, can be noisy due to disruptive guests. The service is a mix of charming interactions and some unhelpful instances. Dining offers a satisfactory experience despite minor inconveniences. The overall value for money is good, considering the prime location.
Rooms
7.0
The rooms were fitted with all the necessary amenities but could be disrupted by noisy guests at night.
Service
6.0
The staff showcased a mix of charm and occasional lack of helpfulness.
Location
9.0
The hotel's location is amazing, just a 2-minute walk from Hyde Park and conveniently close to the underground trains for easy access to major sites.
Dining
8.0
The dining experience provided delicious meals, though some inconveniences were noted due to current circumstances.
Facilities
8.0
The hotel offers necessary facilities for a comfortable stay.
Great location
Noisy nights
David
United Kingdom,
December
2023
8.2/10
The hotel offers spacious and modern rooms, but the check-in process was slow. The service was friendly and welcoming, making me feel at home. The location is excellent, being very close to the underground tube. The dining options were good, although the hot dishes needed improvement. The facilities were convenient and well-maintained.
Rooms
8.0
The rooms were spacious and modern.
Service
9.0
The service was friendly and welcoming.
Location
9.0
The hotel's location is excellent, very close to the underground tube.
Dining
7.0
The dining options were good, but the hot dishes needed improvement.
Facilities
8.0
The facilities were convenient and well-maintained.
Winifred
United Kingdom,
October
2023
7.8/10
The hotel rooms were smaller than expected, and breakfast was limited, but the stay was very comfortable. There was an issue with the room being near a noisy generator, which made it impossible to stay there.
Rooms
7.0
The room was stuffy and had typical thick, soft British carpet that made me uncomfortable without shoes, but it was generally comfortable.
Service
9.0
The staff were lovely and kind, especially with my kids, and were helpful with any issues or requests.
Location
8.0
The location was perfect for a day around Hyde Park and walking distance to Oxford Street. The proximity to Kensington Park was enjoyable, but the noise from the generator was disruptive.
Dining
7.0
The dining experience was a mix with paid continental breakfast that was initially delivered to the wrong room but was rectified in the morning.
Facilities
Bob
United States,
October
2023
6.4/10
My stay at the hotel was a mixed experience. The room, though smaller than anticipated, had good light and a comfortable bed. On the downside, the carpet was faded and not properly cleaned, with bits all over. The location was nice, near some hidden gems and just a short walk from the tube. The service, though excruciatingly slow at check-in and check-out, was eventually accommodating, offering to hold my bag. The dining experience was below expectations and at extra charge, which was disappointing.
Rooms
7.0
The room, though smaller than anticipated and not properly cleaned with bits all over the carpet, had good light, a comfortable large bed, spacious shower, and well-stocked tea and coffee facilities.
Service
6.0
The service, despite being excruciatingly slow at times, was eventually accommodating, offering to hold my bag and located near public transport.
Location
8.0
The location was nice, with hidden gems nearby and easy access to public transportation, but not outstanding.
Dining
5.0
The dining experience was below expectations and at an extra charge, which was disappointing.
Facilities
7.0
Bob
United States,
September
2023
7.6/10
My stay at the hotel was pleasant overall. The rooms were equipped with everything we needed, but unfortunately, they were very dusty. The music playing late and noise from banging doors were a bit bothersome. However, the service was excellent, with staff willing to make a special effort for my boyfriend's birthday. The location was ideal, right in front of Hyde Park, making it convenient to explore. The dining experience was satisfactory, with good continental options available. Facilities were decent, but there were some issues. The value for money was reasonable.
Rooms
6.0
The rooms were very dusty and not as advertised with all facilities. However, they did come equipped with essentials.
Service
9.0
The service was excellent, with staff going above and beyond to assist, even checking flight details and making birthday preparations.
Location
8.0
The location was perfect, right in front of Hyde Park and near Marble Arch. It was a quiet area, ensuring a good night's sleep.
Dining
7.0
The dining experience provided good continental options but had some room for improvement.
Facilities
The facilities were average, with some drawbacks that could be addressed.
Sophie
United Kingdom,
September
2023
7.6/10
I was pleasantly surprised by the size of the room, especially for London standards, but the underground location with a limited view and a window that doesn't fully open was a bit of a drawback. The service was generally helpful and polite, although at times it felt a bit distant. The hotel's location near Hyde Park was ideal for exploring, but noise from the stairwell could be heard in certain rooms. The dining options were decent with a variety of choices, but extra charges for certain items were a downside. Overall, the hotel offered a comfortable stay with some minor inconveniences.
Rooms
7.0
The room was surprisingly quite big for London standards, but being underground with a restricted view and a partially opening window were drawbacks.
Service
8.0
The service was helpful, polite, and cheerful, although there were moments when it felt a bit stand-offish.
Location
8.0
The hotel's location by Hyde Park was really nice and convenient for exploring, but noise from the stairwell was a minor issue in some rooms.
Dining
7.0
The dining experience provided decent options, but additional charges for certain items were a bit disappointing.
Facilities
8.0
The hotel offered the necessary amenities for a comfortable stay.
John
United Kingdom,
September
2023
7.0/10
The hotel was set in a quiet area and provided easy access to all the city's sightseeing spots. While the rooms were slightly dated with marks and dust, I did appreciate the deluge shower on the top floor. The friendly service made us feel welcome, though some delays occurred. The location, just minutes away from Paddington and Lancaster Gate underground stations, was very convenient. The dining experience was affected by limited staffing, but the breakfast variety was enjoyable. Overall, a decent stay with some areas needing improvement.
Rooms
7.0
The rooms, though showing signs of wear with marks and dust, featured a nice deluge shower that I enjoyed.
Service
7.0
The staff were friendly and welcoming, making us feel at ease during our stay. However, there were delays in service due to high demand.
Location
8.0
The location was great, within walking distance to Paddington and Lancaster Gate underground stations. However, the discrepancy between the exterior and the rooms was noticeable.
Dining
6.0
The dining experience was impacted by limited staffing leading to delays, but the variety in breakfast choices was enjoyable.
Facilities
7.0
The hotel offered standard facilities, but some areas needed attention to improve the overall guest experience.
Harriet
United Kingdom,
August
2023
6.4/10
My stay at the hotel was a mix of positives and negatives. The rooms were clean and lovely, with a good breakfast provided, but they were smaller than expected and lacked proper decoration. The hotel's elegant English boutique style and convenient location next to the Tube and bus station of Lancaster Gate were highlights, though cleanliness could have been improved.
Rooms
6.0
The rooms were small and in need of better cleaning and decoration. My assigned room was even tinier and lacked a wardrobe.
Service
7.0
The service was super nice overall, except for being wrongly accused of smoking in the room during check-out.
Location
8.0
The hotel is situated in a nice neighborhood near Lancaster Gate tube station and very close to Hyde Park, offering a peaceful environment away from main roads.
Dining
5.0
The dining experience was a mix of basic options with additional items available at extra cost. The quality was varied, with some disappointing selections.
Facilities
6.0
The facilities need a big upgrade, especially the carpets and sofas. However, the effort to solve issues was evident and welcoming.
Matt
United States,
August
2023
7.0/10
My stay at the hotel was a mix of positives and negatives. The location was excellent, close to transportation and beautiful parks, but the rooms were a bit dirty and not well-maintained. The service was outstanding, except for some early morning noise disturbances. The dining experience was good overall, but the lack of proper room dining setup made it a bit inconvenient.
Rooms
5.0
The rooms weren't quite up to standard for the price, they were small and could have been cleaner.
Service
9.0
The staff was very welcoming and really helpful, especially during special occasions like Valentine's weekend.
Location
8.0
The location was great, close to transportation and beautiful parks.
Dining
7.0
The dining experience was good with a nice selection, but having breakfast in the room was a bit challenging without proper dining setup.
Facilities
6.0
The hotel offered basic facilities, not exceptional but satisfactory.
Gordon
United Kingdom,
August
2023
8.2/10
The hotel offers excellent room size and good facilities, but could use more ventilation to avoid a dusty smell. The service is wonderful and attentive, despite some minor issues. The location is beautiful, close to attractions and transportation. The dining experience is pleasant with cooked-to-order meals. Overall, a comfortable stay with a great location.
Rooms
7.0
The room was overly spacious but lacked furniture. Decent facilities overall.
Service
9.0
The service was amazing and attentive, with quick response to issues.
Location
9.0
The hotel is conveniently located near attractions, park, and transportation hubs.
Dining
8.0
The dining experience was pleasant with cooked-to-order meals.
Facilities
8.0
The hotel offers good facilities for a comfortable stay.
Matt
United Kingdom,
August
2023
6.2/10
The hotel had good facilities in the rooms, including a deluge shower, but they weren't as clean as expected. The service was mixed, with understanding staff who offered a reduction in cost but also some cold interactions. The location was convenient despite ongoing street works nearby. The dining options were limited, only available in the room.
Rooms
6.0
The rooms weren't particularly clean but had good facilities, including a deluge shower. Mine overlooked an unsightly and noisy air-conditioning tank.
Service
7.0
The staff were understanding and offered a cost reduction, which was appreciated, but some interactions were cold.
Location
8.0
The location was spot on, just a short walk from Hyde Park and between two Underground stops, despite ongoing street works nearby.
Dining
5.0
The dining options were limited and only available in the room.
Facilities
Richard
United States,
July
2023
7.8/10
The hotel is located in a lovely quiet area right next to Hyde Park, making it convenient for exploring central London. The rooms were spacious but not as clean as expected. The service was excellent, with very friendly and helpful staff. The dining experience was good, although you have to pay extra for cooked items. The location is extremely close to Hyde Park, offering a nice safe area, but some construction work nearby was a downside.
Rooms
7.0
The rooms were really spacious but not as clean as expected.
Service
9.0
The staff were excellent, very friendly and helpful.
Location
8.0
The hotel is just a short walk from Lancaster Gate tube station, close to Winter Wonderland in Hyde Park. The area is really quiet with no traffic noise, perfect for a peaceful stay.
Dining
7.0
The dining experience was nice, but you have to pay extra for anything cooked.
Facilities
8.0
James
United States,
May
2023
7.8/10
My stay at the hotel was a mixed experience. The rooms, although clean and with great air conditioning, were quite small and oddly shaped. The service provided by the staff, especially Oana, was outstanding, going above and beyond to assist. The location was the standout feature, being close to Hyde Park and with easy access to the Underground station. The dining experience was satisfactory with tasty options, but the hotel's decor left something to be desired. Overall, a decent value for the price.
Rooms
7.0
The rooms were in lovely condition, very clean, and had super air conditioning, but they could be a bit cleaner. The bathroom was nice and recently furnished; however, the room needed redecorating.
Service
9.0
The staff were all very friendly, accommodating, and had everything needed for a short city break.
Location
8.0
The main benefit of the hotel was its excellent location, very close to Hyde Park and the Underground Station, making it perfect for exploring the city.
Dining
7.0
The dining experience was pleasant, with tasty options, especially the fresh fruit, although the hotel's decoration was not to my liking.
Facilities
8.0
The hotel had all necessary facilities for a comfortable stay.